Shipping Information
Shipping Carrier
Your orders are shipped via Yurtiçi Kargo (domestic carrier).
Delivery Time
Orders are dispatched within 1-3 business days after payment confirmation. Once shipped, delivery takes 1-3 business days depending on your location.
Shipping Cost
Free shipping on all orders.
Delivery Address
Your order will be delivered to the address provided during checkout. Please ensure your address details are correct. Address changes can be requested by contacting our customer service before the order is shipped.
Damaged or Missing Items
If you notice package damage during delivery, please have the carrier document it and contact our customer service before accepting the delivery.
Return & Exchange Policy
Return Period
You may return products within 14 days of delivery. This period represents your right of withdrawal under Turkish Consumer Protection Law No. 6502.
Return Conditions
- Products must be unused, untried, and in their original packaging.
- Product tags must not be removed and the product must not be damaged.
- The invoice or a copy must be included with the return package.
- For furniture and large items, original packaging must be preserved.
Non-Returnable Items
- Products made to the customer's specifications or personalized items.
- Products that cannot be returned for hygiene reasons (opened underwear, etc.).
- Products that have been opened and used after delivery.
Return Shipping Cost
Return shipping costs are borne by the buyer. For defective or incorrect items, return shipping is covered by us.
Return Process
- Contact our customer service via email or phone to initiate a return.
- Ship the product in its original packaging with the invoice via Yurtiçi Kargo.
- The returned product will be inspected upon arrival.
- Approved returns will be refunded within 10 business days using the original payment method.
Exchanges
For product exchanges, please initiate a return first and then place a new order.
Contact
Email: [E-POSTA]
Phone: [TELEFON]
Address: İvedikosb Mah. 2224 Cad. No: 1 İç Kapı No: 116 Yenimahalle / Ankara, Turkey